Frequently asked questions

Do you accept trade in items if they are broken or have missing parts?

Yes, we accept broken trade in items as it falls into our broken price category. However, all items must be complete with no missing parts.

Is it free to send my trade in item to you?

Yes, please select either the print your own label or request trade-in pack option upon checkout.

What happens if we receive a trade in item and it's not as described?

We reserve the right to revise the amount paid for the trade in item, which will take into account the actual condition. The seller will be notified of the revised price and the reason for the revision, by email and in their my account section of our website. The seller will then have the opportunity to accept or decline the offer. Declined offer items are returned to the seller.

What do you do with my trade in item once you receive it?

All trade in items are cleaned and tested with all data being removed. They are then either re-introduced into the market, or refurbished by our team where they are then re-sold. This extends the life of the trade in item and is great for the environment.